The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Property investment may include: | concepts and plansstrategies and placement of capital in property for investmentproductive use of property and assetscustomer service outcomes. |
Relevant people may include: | accountantsagentsanalystsclientsgovernment personnellegal representativesmanagement and colleaguesmembers of industry associationssite personneltaxation specialists. |
Clients may include: | developersfinancial institutionsfund managersindividualsinternal and external property groupsinvestment organisationsjoint venturesowner-occupierspartnersunit trustees. |
Consultative processes may include: | face-to-face meetingstelephone, facsimile and written communication. |
Documentation may include information relating to: | bank reportsbudgets and other financial reportscontracts and other legal paperscultural variationsgeneral knowledge of industrygovernment statisticsindustry reports and indicesmarket intelligencemedia reportspublished analytical reports. |
Legislation may be outlined and reflected in: | Australian Securities and Investments Commission, Australian Competition and Consumer Commission, Foreign Investment Review Board requirementsAustralian standardsfederal and state taxation requirementsconsumer protection laws and guidelinescourt and tribunal precedentsenvironmental and zoning laws affecting access security, access and property usefreedom of informationhome building requirementslicensing requirementsprivacy and confidentiality requirements and laws applying to owners, contractors and tenantspublic healthquality assurance and certification requirementsrelevant common lawrelevant federal, and state or territory legislation and regulations affecting organisational operation, including:anti-discrimination and diversityenvironmental issuesEEO |
| industrial relationsOHSrelevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawrelevant local government policies and regulationsstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Resources may relate to: | materialspersonneltools and equipmenttrainingtransport. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Partners may include: | banksbuilderscorporationsdevelopersgovernment instrumentalitiesother financial institutions |
| other investorsprivate individualstenants. |
Communication techniques may include: | active listeningclear presentation of optionsconsultation methodsculturally inclusive and sensitive engagement techniquesquestioning to clarify and confirm understandingseeking feedbacktwo-way interactionusing language and concepts appropriate to cultural differencesverbal or non-verbal language. |
Assessment may include: | establishing that potential partners are bona fideverifying financial credentials. |
Negotiation techniques should include: | clearly presenting options and consequencescontrol of tone of voice and body languagedemonstrating flexibility and willingness to negotiateusing positive, confident and cooperative languageusing language and concepts appropriate to the people involvedusing strategic questioning and listening to gather information and direct the focus of people involvedusing summarising of positions and agreements to move understanding. |
Conflict situations may include: | accidents resulting in injuryarguments and disagreementsconflicts between members of the publicdestruction of propertyejection of personspersons suffering from emotional distress or mental illness |
| persons under the influence of intoxicating substancespersons with criminal intentrefusals to follow directions and guidanceriots and demonstrationssituations affecting the security of self, others or property. |
Specialist advice may be sought from: | analystsarchitectsbankers and financiersgovernment officialsinvestment consultantsmembers of industry associationsplannersreal estate agentssolicitorsvaluers. |
Social and cultural differences may be expressed in: | beliefs, values and practicesconventions of gender and sexualitycultural stereotypesdressfood and dietreligious and spiritual observancessocial conventionstraditional practices and observationsverbal and non-verbal language. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiers |
| printersscannerssoftware applications, such as databases and word applications. |
Feedback may be sought from: | clients and their legal representativessupervisors and colleagues formal and informal performance appraisalsworkplace assessment. |
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